Wildlife Photography across the Water: Rant-After sales service

Thursday 24 September 2009

Rant-After sales service

I always say that a company is only as good as its after sales service, Unfortunately we normally only find out how good that is when something goes wrong, Well after the Canon 1D3 debacle i lost all faith in both Canon and its products, if you don't have confidence in your camera gear then your photography as a whole will suffer, Canon didn't take me seriously when i said i had a lot of money to spend on new gear so i went to Nikon, I am really glad i did as their products are excellent if not a little expensive and the one time i had a problem with my D3 they acted in a quick,efficient and professional manner and it was all dealt with with no stress to myself, The last couple of months i have had problems with my sofas,washing machine and home theatre, The sofa was re stuffed and was ok for a month or so but i still wasn't happy with it so the other day i received a call to say that they will replace both sofas (which are 10 months old) without question-great customer service from Haverty's, A place where i have spent a lot of money and will continue to buy my furniture from as i know if there is a problem it will be dealt with, Sears fixed my washing machine without problems and within a couple of days of a phone call, When i moved over here i had to buy all new electrical goods so i purchased a TV,DVD and home theatre surround system made by Samsung-a huge company that i thought would sort any problems out professionally if i needed it-WRONG, the surround sound system went tits up 2 months ago-under warranty, I sent the amp back and was told that it wouldn't be repaired but replaced-great I thought, I was told I would get a call back and somebody would discuss my option-2 weeks later and no call so I called them and was told that they needed the speakers back which I did,No calls and no box on the doorstep-6 weeks later and about 15-20 calls I cannot get any body to tell me what's going on, I was told it had been sent and would be with me within 10 days,15 days later and I am again told its not been sent -but-will be, every time somebody will call me back but doesn't, You can never speak to the same person so every time you have to go through the same story-very frustrating, You cant speak to a supervisor-you have to book a call and somebody will call you within 24-48 hours-They don't, i am sick of the situation-they have my money and they have my kit-i now have nothing and cannot get an answer of when i will receive it, I asked for my money back but was told that would take weeks-for a huge company they have THE worst after sales service i have EVER known-What's all this got to do with photography-well Samsung do sell cameras- so based on my experience I will not be buying anything from them again. Its not worth the hassle

Dave

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Bio's

David Courtenay, a self taught wildlife and nature photographer, has been capturing images for over 30 years. He has had a passion for wildlife since early childhood and remembers being glued to the television whenever Survival, Wildlife on One and other natural history documentaries were shown. In the 2006 he swapped his established career for the life of a wildlife photographer, such a move demands a measure of uncompromising passion and commitment.

David has travelled extensively throughout Europe as well as spending more than 7 months in India working with local guides and trackers in search of Bengal Tiger, Asian One horned Rhino and Asian Elephant. He has also photographed Wildlife in Australia, Malaysia, Thailand, Sumatra, Africa, Canada and America. Working closely with Conservation companies he tries to raise funds to help Wildlife that has been put on the endangered list by poaching and habitation loss

Martin Dyer has had a passion for avian wildlife since childhood, particularly raptors. Photography was also another keen interest and it was with the specific availability and control of the whole process that digital offers that Martin was then able to combine the two in 2003. Based in the UK, Martin is a regular visitor to Scotland, specifically the Isle of Mull to watch the Eagles resident there. Other trips to Europe and around the UK are usually part of Martin’s agenda in a typical year.

However, as a firm believer on making the most of the local patch, Martin has spent a lot of time and hard work creating a wildlife garden which is reaping the rewards with many new species and varieties of wildlife. A keen member of a number of wildlife photographic groups, Martin is keen to expand his portfolio into other areas of wildlife, and has already established a wide portfolio of images of fungi.