Tuesday 26 May 2009

Nikon Mail for 200-400 owners

Received this today from Nikon-Check your cases to avoid a costly repair


Notice to users of the Semi-soft case CL-L2

Because you are a valued customer using a Nikon AF-S VR Zoom-NIKKOR 200-400mm f/4G IF-ED lens, we wanted to personally write you to make sure you were aware of a recent technical service advisory issued on the Semi-soft case CL-L2 case included with the lens (and sold seperately).

It has recently come to our attention that select components incorporated in some CL-L2 Semi-soft cases may be compromised. This may result in cracking of the bottom of the case. In a worst-case scenario, the bottom of the case may fail. Should a failure occur, the case's contents would be subject to release and possible damage. Nikon has studied this issue thoroughly and steps have been taken to effectively correct this issue, assuring the quality of CL-L2 Semi-soft cases going forward.

Recognizing the possible problem that may affect some number of CL-L2 Semi-soft cases, Nikon will replace cases affected by this issue free of charge. In addition, Nikon will take what it has learned from this event, applying it to quality assurance measures that will contribute to the prevention of similar events in the future.

The CL-L2 Semi-soft case is supplied with the AF-S VR Zoom-NIKKOR 200-400mm f/4G IF-ED, and available separately for use with 400mm, 500mm, and 600mm AF-S or AF-I ED lenses.

This issue does not apply to CL-L2 Semi-soft cases with a "T" (in one of 2 variations) imprinted on the bottom of the case. These products meet Nikon quality and durability standards, and replacement is not needed.

To obtain a replacement CL-L2 Semi-soft case:
If you own a CL-L2 Semi-soft case affected by this issue (without a "T" imprinted on the bottom of the case), please follow the return information available from our website at: http://www.nikonusa.com/cl-l2 or contact the Nikon Customer Relations Department toll-free at 800-645-6687. Calls will be received Monday through Friday, between the hours of 6am-4pm, PDT.

A Customer Relations agent will confirm that your CL-L2 Semi-soft case is affected by this issue and arrange for its return to Nikon, at Nikon's expense. When the affected case is received by Nikon, a replacement CL-L2 Semi-soft case will be shipped to you free of charge. It may be necessary for the Nikon Service Relations agent to request personal information in connection with the CL-L2 replacement process. Such information will not be used for any other purpose.

Nikon thanks you for making our brand an integral part of your photographic system and regrets any inconvenience this issue may have caused.

Richard Houghton
Senior Manager Customer Relations

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