Wildlife Photography across the Water: nikon.sigma.service

Sunday, 12 June 2011

Sigma repair and redemption

i sent the Nikon D7000 at the same time as the Sigma 180mm macro, The Nikon D7000 was repaired and delivered back to me and yet i still had heard nothing from Sigma, Friday i was a little pissed by this so i called them, I was told that the guy dealing with it was out and then he appeared and i was put on hold for a few minutes whilst i waited for him, I was then told that he had gone out and to call back-now i was really pissed and barked back at the woman that I am the customer and he could call me back,, Whilst i waited for the call back i thought that i may get it back and sell it, Either get a Nikon macro or a 300F4 and use that with the extension tubes, It did not take too long before i got the call back, I was told that Sigma Japan was working on a firmware update, I asked why i had not been told this before i sent the lens in, So although they are working on a firmware update there was no date-could be months, So i was told that i had 3 options
1, They keep the lens and wait for the update
2, They send the lens back and i wait for the update and send it back
I was just going to explode when he said
3, We send you a 150mm macro and keep it until the firmware update appears
Instant redemption, So i said i would go for option 3 and they are working on getting me a lens until mine is sorted
The 150mm has an excellent reputation and i am looking forward to putting one through its paces

Dave

Wednesday, 8 June 2011

Service and repair

I mentioned a 2 weeks ago that my D7000 had gone back to Nikon for repair, The dial on the back that allows you to scroll up and down images and the menu only worked in the down direction, No big deal but a bit of a pain and whilst its under guarantee then why not get it fixed, My Sigma 180mm macro also went back to Sigma as it did not work at all with the D7000
Last Friday i received a mail from Nikon stating that they received the D7000 and sent a link so that i could see where it was and what was going to happen to it, Today (Tuesday) i see that its been shipped-once again excellent and professional service from Nikon, They have been THE best camera gear company i have ever dealt with by far
Now whats with Sigma? No confirmation of receipt of the lens or anything regarding repair/costs etc

Dave

Bio's

David Courtenay, a self taught wildlife and nature photographer, has been capturing images for over 30 years. He has had a passion for wildlife since early childhood and remembers being glued to the television whenever Survival, Wildlife on One and other natural history documentaries were shown. In the 2006 he swapped his established career for the life of a wildlife photographer, such a move demands a measure of uncompromising passion and commitment.

David has travelled extensively throughout Europe as well as spending more than 7 months in India working with local guides and trackers in search of Bengal Tiger, Asian One horned Rhino and Asian Elephant. He has also photographed Wildlife in Australia, Malaysia, Thailand, Sumatra, Africa, Canada and America. Working closely with Conservation companies he tries to raise funds to help Wildlife that has been put on the endangered list by poaching and habitation loss

Martin Dyer has had a passion for avian wildlife since childhood, particularly raptors. Photography was also another keen interest and it was with the specific availability and control of the whole process that digital offers that Martin was then able to combine the two in 2003. Based in the UK, Martin is a regular visitor to Scotland, specifically the Isle of Mull to watch the Eagles resident there. Other trips to Europe and around the UK are usually part of Martin’s agenda in a typical year.

However, as a firm believer on making the most of the local patch, Martin has spent a lot of time and hard work creating a wildlife garden which is reaping the rewards with many new species and varieties of wildlife. A keen member of a number of wildlife photographic groups, Martin is keen to expand his portfolio into other areas of wildlife, and has already established a wide portfolio of images of fungi.